Frequently Asked Questions
Is a mattress included?
No, wall beds are delivered without a mattress. You can find suitable mattresses in our shop as separate accessories.
Which side is the chaise on the corner sofa?
It's your choice: the chaise is universal and can be mounted on either side – left or right, whichever suits your room best. This applies to all wall beds with a corner sofa (M2 Horizontal and M3 Vertikal).
How are the beds delivered?
We deliver wall beds and larger furniture by freight carrier, and smaller accessories by parcel service. You can see the estimated delivery time on the product page and during checkout. Details under Payment & Shipping.
Do I have to assemble the bed myself?
The beds are delivered disassembled with assembly instructions (self-assembly). All required fittings are included.
Are these genuine branded products?
Yes. As an authorised sales partner, we sell only genuine SMARTBett branded products.
Which payment methods can I use?
Klarna (invoice & instalments), PayPal, credit card (VISA/Mastercard) and SEPA direct debit. More under Payment & Shipping.
Can I return my order?
Yes, the statutory 14-day right of withdrawal applies. You can find the process under Returns Info and the legal details under Right of Withdrawal.
Is there a warranty?
Statutory liability for defects applies. In case of transport damage or defects, please get in touch immediately via our Contact page.
Still undecided? Our Wall Bed Guide explains folding direction, sizes, space requirements and assembly in detail.